Shipping and Delivery

We aim to deliver your order as quickly and accurately as possible. This document provides all the information regarding our shipping and delivery policy.

Processing Time
Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email with tracking information.

Delivery Time
The average shipping time is 3 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs duties or import taxes may apply depending on the destination country.

Shipping Costs
Shipping costs are displayed at checkout and depend on the weight, destination, and chosen shipping method.

Responsibility During Shipping

• If the tracking information indicates that the parcel has been delivered, responsibility lies with the customer.

• Please check your address carefully; any errors must be reported within 24 hours of placing the order.

For any questions regarding shipping, feel free to contact us at support@lilah-mae.com.