Shipping and Delivery

We aim to deliver your order as quickly and accurately as possible. This document provides all the information regarding our shipping and delivery policy.

Processing Time
Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email with tracking information.

Delivery Time
The average shipping time is 6 to 10 working days, depending on your location. Please note that delivery may be delayed during busy periods or other circumstances, since our products are shipped from China.

Shipping Costs
Shipping costs are displayed at checkout and depend on the weight, destination, and chosen shipping method.

Responsibility During Shipping

  • If the tracking information indicates that the parcel has been delivered, responsibility lies with the customer.

  • Please check your address carefully; any errors must be reported within 24 hours of placing the order.

For any questions regarding shipping, feel free to contact us at support@lilah-mae.com.

Free premium delivery

Always free delivery including Track & Trace with Royal Mail

Customer service

Always available within 24 hours response

100% Return Guarantee

Easy returns within 30 days

Secure payment

Pay Securely And Quickly With Your Credit Card, Google pay, Apple pay, Shop pay and Paypal